WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Revelstoke library receives funding for technology upgrades

Columbia Basin Trust money will be used for virtual reality headsets and robotics equipment

Last weekend in Revelstoke: Best live music all ski season

Andy Siegel Special to the Review Last weekend was one of the… Continue reading

Grizzlies could win Conference Final tonight

Revelstoke Grizzlies are playing game six tonight against Kelowna Chiefs

Okanagan-Shuswap weather: A mix of sun and cloud, potential showers

Environment Canada predicts showers today will go away to allow for sun later in the week.

The good, bad and the unknown of Apple’s new services

The announcements lacked some key details, such as pricing of the TV service

British Columbians are paying more for booze but also broccoli

Victoria’s inflation was 2.3 per cent, a tick above Vancouver’s of 2.2 per cent

Portrait artist receives prestigious designation from Federation of Canadian Artists

Justin Maas, renowned for his pastel portraits, is now a senior signature member of the federation

Budget 2019 includes training credit for Canadian workers

Minister of Public Service outlined the new program at Penticton’s Sprott Shaw College

UPDATED: Three dead in Surrey crash: police

Single-vehicle crash occurred around 10:30 a.m., police remain on-scene

Display to shine a light on overdose deaths in Interior Health region

Display will travel to Penticton, Kelowna, Vernon and Kamloops

Eviction halted for B.C. woman deemed ‘too young’ for seniors’ home

Zoe Nagler, 46, had been given notice after living in the seniors complex in Comox for six years

Is it a homicide? B.C. woman dies in hospital, seven months after being shot

Stepfather think Chilliwack case should now be a homicide, but IHIT has not confirmed anything

Coroner’s inquest announced for Victoria teen’s overdose death

Elliot Eurchuk was 16 years old when he died of an opioid overdose at his Oak Bay home

Most Read