B.C. Seniors Advocate Isobel Mackenzie and Health Minister Adrian Dix. (B.C. government)

B.C. 211 hotline expands to link COVID-19 homebound seniors, volunteers

Thousands of volunteer offers to be matched up to need

B.C. MLA offices and Seniors Advocate Isobel Mackenzie have received thousands of calls offering to help seniors who are staying home for the COVID-19 pandemic, and have added resources to the 2-1-1 phone line and BC211 website to match them with the need.

People want to pick up groceries or deliver medications and hot meals to seniors, and the service has added significant call centre staff to make that happen, Mackenzie said March 26. The new coronavirus is particularly a risk for elderly people with underlying health issues, so staying at home is most important to them.

“My message to seniors is simple,” Mackenzie said. “Don’t be afraid, but please stay home. Please, let us pick up your groceries. Please, let us pick up your medications. Please, let us deliver meals.”

Mackenzie said the 2-1-1 call centre has added capacity equivalent to handling 100,000 calls a year, and urged people to use the www.bc211.ca website if possible. Volunteers should give their area and availablity, and seniors should provide their location and needs.

RELATED: Here’s what’s considered an essential service in B.C.

RELATED: B.C. government liquor stores close Sundays amid demand

Health Minister Adrian Dix said the ministry is taking steps to protect seniors in hospitals, residential care and assisted living facilities, but most B.C. seniors aren’t in institutional care.

“These are challenging times for seniors living at home,” Dix said. “Throughout B.C. we have a network of organizations and volunteers in communities who support seniors living at home, and those networks as well have been stretched in recent times.”

Dix noted that the province dedicated $50 million last week to the United Way, which works with 68 B.C. organizations to provide community services. He said he is contacted daily by people who want to help, “and that is an inspiring thing in difficult times.”


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

City moving forward with next phase of OCP vision statement creation

Revelstoke will see a focus group give feedback on proposed amendments

Revelstoke City Council approves virtual building inspections

Service will continue using video calling technology as well as photos

Upcoming contruction planned for Revelstoke Schools

Further upgrades at Columbia Park Elementary and playground review at Arrow Heights Elementary

Cougar caught on camera in Lake Country

A Lake Country resident caught a cougar prowling near their home

COVID-19 death toll reaches 50 in B.C., while daily case count steadies

B.C. records 34 new cases in the province, bringing total active confirmed cases to 462

South Shuswap residents criticize upgrades to Balmoral Road/Highway 1 intersection

Reliance on frontage roads and narrow underpasses near Blind Bay not good enough

B.C.’s COVID-19 rent supplement starts taking applications

$300 to $500 to landlords for April, May and June if eligible

COVID-19: No more international flights at Kelowna International Airport

All international flights at YLW have been suspended, airport to operate just nine flights a day

B.C.’s top doctor details prescription for safe long weekend

Yes, it includes hosting an online cooking show

BC SPCA seeks help for abandoned German shepherd puppies

Donations have ‘petered out’ as doors are closed due to COVID-19

Reality TV show about bodybuilders still filming in Okanagan amid COVID-19

Five bodybuilders from across the country flew to Kelowna to move into a house for a reality TV show

Serious assault leaves Osoyoos woman in critical condition: RCMP

A 60-year-old Osoyoos woman suffers life threatening injuries following assault inside home

COVID-19: Vernon pet grooming store closed temporarily after symptoms shown

Wet Spot Grooming and Pet Care to announce return Easter Monday

Most Read