Air ambulance, paramedics and fire crew at crash scene in Surrey. Helicopters have extended the reach and reduced response time for parts of B.C. (Black Press Media)

B.C. communities call for changes to ambulance response priorities

Rural regions may lose coverage, firefighters could help

It’s been more than a year since B.C. Emergency Health Services changed its 9-1-1 response system to deal with a rise in non-emergency calls, and some communities are calling for changes.

Several resolutions to this year’s Union of B.C. Municipalities convention raise the issue, with rural communities saying they need to make better use of trained volunteer firefighters and others with emergency first aid training to help sick and injured people more quickly.

B.C. Emergency Health Services brought in the “clinical response model” in May 2018, to give priority to the most urgent medical cases when dispatching paramedics and ambulances. (See video below.) It replaced the previous “if you call, we will come” model, which assumed that every call results in ambulance response and transport to hospital.

BCEHS dispatchers were being burdened by non-emergency calls, such as reporting vehicle accidents with no injuries. The new system also allowed for paramedics to treat and release patients, instead of taking everyone to hospital for assessment.

RELATED: One in five 9-1-1 calls in B.C. are non-emergencies

RELATED: Lost jacket, closed restaurant top worst 9-1-1 calls

Municipalities want more use of alternatives if a call is not subject to immediate response.

“Under the new system, highly trained rural first responders attached to fire departments and rescue societies are being called less frequently to medical incidents in their areas, resulting in pain and suffering and risking patient lives in rural and remote areas where ambulance dispatch may be an hour or more away,” says a resolution from the Central Kootenay Regional District.

Fraser Lake council in northwest B.C. says the new response system has aggravated a long-standing shortage of ambulance paramedics in rural regions.

“B.C. Emergency Health Services’ prioritization model often takes EHS crews from smaller rural communities to provide service to larger communities, based on population,” the Fraser Lake resolution states. “This often leaves rural communities with limited or no emergency health care resources in community, significantly increasing EHS response times.”

The UBCM executive has taken up the issue for its annual convention, Sept. 23-27 in Vancouver, calling for a review of restrictions on when firefighters are called. It cites B.C. Auditor General Carol Bellringer’s report in February 2019, calling for faster response in rural regions.

Rural paramedic service is a chronic problem in B.C., with standby rates their union points out have fallen below the B.C. minimum wage. Paramedics and dispatchers reached a tentative contract settlement in July and members are voting on ratification of the terms, which have not yet been made public.

The issue isn’t restricted to rural regions of B.C. Port Moody council in Metro Vancouver has a resolution directed at the BCEHS policy of declining to call firefighters when an ambulance is 10 minutes or less away from a call.

“Whereas fire rescue staff are well equipped to provide support to first responders, this 10-minute window is a critical period of time and the condition of the patient can be deteriorating or the illness or injury can be more serious than first thought,” the Port Moody resolution states.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislature

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Okanagan Correctional Centre outbreak due to training session: Interior Health

Interior Health said in a statement the staff members were at an off-site training session

Invasive mussel monitoring stations detect 10 boats

Boats were headed to Okanagan and Thompson regions

City of Revelstoke adding new full-time social development position

The current coordinator is a part-time contractor

COVID-19 outbreak at Okanagan Correctional Centre, involves 3 staff

Three staff involved in possible exposure, health officials say

COVID-19: Ups and downs of businesses reopening in Revelstoke

Continued pandemic restrictions changing dynamics in Revelstoke

STANDING TALL: Forestry workers meet the challenges, remain hopeful

A look at the forest sector in B.C. – and those hoping for the best – amid mill curtailments

North Okanagan-Shuswap school district answers return-to-class questions

School District 83 shares current information ahead of its full safety plan

Okanagan connection to Canada’s favourite TV dog

There’s a voice, that keeps on calling me. Down the road, that’s… Continue reading

Man suffers serious injuries in bear attack in remote area near Lillooet

It was deemed a defensive attack, no efforts were made to locate the animal

Parkinson SuperWalk goes virtual throughout B.C. due to COVID-19

People encouraged to walk around their neighbourhood, along community trails, through parks, forests

87-year-old Salmon Arm woman sinks hole-in-one

The Aug. 12 ace is Helen Bobbitt’s fourth.

COVID-19 exposure on WestJet flight to Kelowna

Those in WestJet flight 461 from Calgary to Kelowna were possibly exposed

Missed rent payments ‘cause of COVID-19? You have until July 2021 to pay up

Each monthly instalment must be paid on the same date the rent is due

U.S.-Canada pandemic border restrictions extended into September

‘We will continue to keep our communities safe,’ says Public Safety Minister Bill Blair

Most Read