E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Revelstoke SAR crews help find woman’s body around Kaslo River

The woman was on a motorcycle when it plunged into the river on June 21

RCMP identify dangerous driver from near head-on collision by Golden

Police say the extremely dangerous and illegal maneuver put multiple lives at risk

Hitchhiker with metal pipe prompts RCMP to close of Highway 1 near Salmon Arm

Police respond to report of man who pointed what was believed to be a rifle at passing driver

Local Food Initiative wants public feedback for possible Garden Tour

Survey suggests some people are concerned about the RCMP, after last year’s tour

MP Morrison pushes for accountability following federal fiscal update

Kootenay-Columbia parliamentarian says it is time to restart the economy

Sources say Canada, U.S. likely to extend mutual travel ban into late August

Prime Minister Justin Trudeau hinted at the possibility after a phone call with U.S. President

Baby raccoon rescued from 10-foot deep drainage pipe on Vancouver Island

‘Its cries were loud, pitiful and heartbreaking,’ Saanich animal control officer says

Vancouver Island RCMP respond to reports of man masturbating on bus

52-year-old man charged with committing an indecent act in a public place

B.C. man who went by ‘Doctor Ray Gaglardi’ charged with sex assault of teenage boys

The man, 75, is accused of assaulting teenage boys he met through Coquitlam-area churches

B.C.’s potential deficit $12.5 billion as spending spikes, taxes drop

Finance Minister Carole James gives COVID-19 outlook

Rare comet NEOWISE and aurora lights captured in Okanagan

The image was captured over Big Horn Lake near Kelowna with a Pixel 4XL android phone

Windows broken, racist graffiti left on Summerland home

Family says nothing like this has happened since they moved to Summerland in 1980s

‘We know people are going to come to Kelowna’: Mayor addresses COVID-19 cluster

The mayor said people need to continue following the advice of the medical health officer, Dr. Bonnie Henry

City of Kelowna to hold funds for 2023 Memorial Cup bid

$135,000 of the city’s initial $225,000 commitment to the tournament will be held for a future bid

Most Read