An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

Canadian airline passengers to be eligible for $1,000 in compensation for delayed flights

Passengers can also receive compensation for overbooking, lost luggage and other inconveniences

  • Dec. 12, 2019 12:58 p.m.

Airline travellers can look forward to some better rights, and just in time for the holiday season.

The second phase of the new Air Passenger Protection Regulations from the Canadian Transportation Agency is coming into effect on Dec. 15.

Passengers will then be eligible for up to $1,000 in compensation for flight delays and cancellations within an airline’s control that are not safety-related.

ALSO READ: Transport watchdog fines four airlines $45,000 under new passenger bill of rights

“The Air Passenger Protection Regulations establish a clear, consistent set of minimum airline obligations towards passengers if, for example, their flight is delayed or cancelled, they’re bumped from an overbooked flight, they sit on a plane during a tarmac delay, or their bag is lost or damaged,” said Scott Streiner, the agency’s chair and CEO.

“Thousands of Canadians participated in the consultations that helped shape these new rules. We’re grateful for their input and confident that these groundbreaking regulations will help ensure passengers are treated fairly if their air travel doesn’t go smoothly.”

ALSO READ: Air Canada forced girl, 12, to remove hijab

Airlines will also be responsible for re-booking or refunding passengers when flights are delayed, including using a competing airline. During such a delay, airlines are to provide food, drink and accommodations, and must allow children aged 14 and under to sit near an accompanying adult at no extra charge.

Passengers would receive different levels of compensation, depending on the size of the airline and length of the delay.

New compensation rules under the Canada Transport Act (screenshot/ gazette.gc.ca)

If a passenger is denied boarding because of overbooking, they are also eligible for up to $2,400 if delays are nine hours or more.

Compensation must also be applied for baggage that’s been damaged, or lost for 21 days or more. This could include reimbursement of the fees paid for that baggage.

vnc.editorial@blackpress.ca

Like us on Facebook and follow us on Twitter
and Instagram

Air CanadaAirline Passenger bill of rights

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Revelstoke Mountain Resort has received grant funding to build Phase 1 of the Valley Trail Network on Nichol and Camozzi Rd. (Revelstoke Mountain Resort)
City of Revelstoke gets grant for paved path along Nichol and Camozzi Rd.

The project was designed in partnership with Revelstoke Mountain Resort

Downtown Revelstoke. (Liam Harrap/Revelstoke Review)
COVID plunges in Revelstoke with only 4 new cases

This is the lowest number of new cases since mid-January

The City of Revelstoke is proposing a 1% property tax increase for 2021. (File photo)
City of Revelstoke proposing 1% property tax increase

Public input will be collected in coming weeks

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. (THE CANADIAN PRESS/Paul Chiasson)
30 new COVID-19 cases, five more deaths in Interior Health

This brings the total number of cases to 7,271 since testing began

Revelstoke City Council is considering updates to the zoning bylaw that would allow all residential zones to have short term rental units. (Jocelyn Doll/Revelstoke Review)
Revelstoke vacation rentals might soon require on-site caretaker

A public hearing on the issue will be scheduled shortly

Dr. Bonnie Henry talk about the next steps in B.C.'s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. THE CANADIAN PRESS/Chad Hipolito
456 new COVID-19 cases in B.C., 2 deaths

Since January 2020, 78,278 have tested positive for the novel coronavirus in B.C.

(Phil McLachlan - Black Press file)
Enderby man prohibited from driving after colliding into Kelowna bus stop

Vehicle was towed, 35-year-old man served 24-hour driving prohibition

A 50-year-old Lake Country man was arrested and cocaine, methamphetamine and fentanyl were seized from his vehicle after a concerned citizen called in the suspicious vehicle idling on the wrong side of Woodsdale Road Feb. 18, 2021. (Lake Country RCMP)
Drugs, cash seized from suspicious three-wheeled vehicle in Lake Country

Man, 50, arrested after police respond to concerned citizen’s call

Numbers of new COVID-19 cases for the week of Feb. 14 to 20 appear to be trending down for all local health areas in the North Okanagan-Shuswap. (BC Centre for Disease Control map)
Colours on COVID-19 map getting lighter for North Okanagan-Shuswap

Number of new weekly cases reported by BC Centre for Disease Control drop throughout region

Royal LePage Place, along with the adjacent Jim Lind Arena are the two ice arenas operated by the City of West Kelowna..—Image credit: contributed
$442,200 to replace aging ammonia chiller at West Kelowna arena

West Kelowna is the recipient of a provincial grant to replace the ammonia chiller

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

The husband wife team of Brett Turner and Olivia Fobert are the bakers and makers behind Joy Road Catering who are opening up a pop up bakeshop this May in the former Craft Kitchen. (Facebook)
Pop-up bakeshop opening in downtown Penticton

Joy Road Catering’s Bakeshop will be offering breads, pastries, lunch bowls and a marketplace

NDP leader Jagmeet Singh holds a press conference on Parliament Hill in Ottawa on Wednesday, Feb. 24, 2021. THE CANADIAN PRESS/Sean Kilpatrick
NDP will not trigger election as long as pandemic continues: Singh

‘“We will vote to keep the government going’

Major renovations are planned for the Centennial Outdoor Rink in Vernon. - Photo submitted
$695K grant to get Vernon rink ready for next season

Provincial funding will go toward replacing chiller at Centennial Outdoor Rink

Most Read