A screenshot from the City of Revelstoke's ongoing customer service survey.

City of Revelstoke surveys customer service satisfaction

Should dogs be banned downtown? Should the city cut tree replacement? Should city recycling services be reduced?

The City of Revelstoke is surveying residents to find their level of satisfaction with city services. They’re also seeking your input and opinions on a number of issues.

The Sept. 27–Oct. 18 online survey asks residents to rate various city departments. It poses specific questions on particular services provided by each department.

The survey includes multiple-choice answers, and also provides space for written feedback.

Mayor David Raven said the survey is designed to enhance communications. “It also signals a new era of engaging citizens from all sectors to provide guidance in effective community-based priorities,” he said.

A city media release said the survey would take about five minutes to complete, but that seems a bit short. A Times Review staff member did the survey and tried to provide thoughtful, accurate answers. Our result: almost 13 minutes – and we didn’t fill in any of sections provided for written answers.

The bulk of the survey solicits feedback on services provided by city departments. However, one other section is noteworthy; it is a long list of city services you’re invited give the thumbs up or thumbs down to in the name of austerity. Would you cut pool hours? Reduce snow removal? You’re asked to agree or disagree.

Messaging about cutting city services has been central to budget debates over the past five years, with the mayor equating budget cuts with service reductions. Critics, including citizen budget review committee members, have pointed to more efficient city services as an alternative.

Another section floats the idea of banning dogs downtown or in the Revelstoke Farm & Craft Market.

The city intends to make the survey an annual event, and promised to release the results near the end of the year.

The media release doesn’t say how detailed the report on the survey will be, such as if written comments will be included. A staff member was not immediately available to answer questions on the survey.

The survey solicits your age and gender, but doesn’t provide a space to include your name.

What about cheating? It seems the survey can be completed multiple times from the same computer.

***

Here’s a link to the survey.

Just Posted

Okanagan Water Board opens floodgates with call for grant applications

Water Conservation and Quality Improvement program open from Armstrong to Osoyoos

Free public transit in Revelstoke this New Year’s Eve

City council approved the budget to cover the cost

Grizzlies’ goalie name KIJHL star of the week

Noah Desouza had an amazing game on Dec. 6

Snowfall warning issued for Coquihalla Highway

Up to 25 cm of snow is expected to fall in the region by Thursday

Revelstoke schools graffitied

Revelstoke Secondary School and Begbie View Elementary were defaced last weekend

VIDEO: Octopus, bald eagle battle after bird ‘bites off more than it can chew’ in B.C. waters

B.C. crew films fight between the two feisty animals in Quatsino off north Vancouver Island

Raptors fans show Kawhi the love in his return to Toronto

Leonard receives championship ring, leads new club to win

Process to identify those killed in Gabriola plane crash could take days

Canadian flight museum suggests Alex Bahlsen of Mill Bay died in Tuesday’s crash

Disturbing find: Shuswap family seeking Christmas tree locates several animal carcasses

Black bear, a coyote and five deer found dumped in gravel pit west of Salmon Arm

RCMP uncover meth in arrest of Sicamous woman linked to alleged pellet gun shooting

Police say methamphetamine and other drugs found in car driven by suspect

Pawsative Pups: Help your dog love their crate

Lisa Davies is a new columnist for Black Press who writes about dog training

Spark Joy: The art of giving and receiving

Barb and Wendy at Simply Spark Joy help you to create a clutter free home on the Black Press Media

Coldstream surf shop welcomes winter with paddle

Winter Chill event Saturday, Dec. 21, on Kal Lake is ‘food’-raiser for food bank

‘Honest mistake:’ RCMP says B.C. cannabis shop can keep image of infamous Mountie

Sam Steele wearing military, not RCMP uniform in image depicted in Jimmy’s Cannabis window

Most Read