The Canada Revenue Agency sign outside the National Headquarters at the Connaught Building in Ottawa is seen on Monday, March 1, 2021. THE CANADIAN PRESS/Justin Tang

The Canada Revenue Agency sign outside the National Headquarters at the Connaught Building in Ottawa is seen on Monday, March 1, 2021. THE CANADIAN PRESS/Justin Tang

CRA locking over 800,000 taxpayers out of their online accounts

Tax agency says some usernames and passwords may have been obtained by ‘unauthorized third parties’

The Canada Revenue Agency locked roughly 800,000 accounts after a routine check found that the login information was available to “unauthorized individuals,” the federal tax agency said Friday.

Impacted users will be locked out of their accounts as a preventive measure until they create a new user ID and password, the CRA said in a statement.

The accounts were not compromised as a result of a cyberattack or breach of the agency’s online systems, the CRA said.

Instead, the login information may have been obtained by unauthorized third parties “through a variety of means by sources external to the CRA,” including email phishing schemes, the agency said.

The statement comes less than a month after the tax agency issued a similar warning that an unspecified number of user IDs and passwords had been locked as they may have been accessed by unauthorized individuals.

The federal agency said Friday that “locking accounts in this manner is part of normal CRA operations.”

Yet with tax season underway – the general deadline to file is April 30 – the agency said it wanted to ensure Canadians are properly informed on the matter.

It also warned that preventive measures such as the locking of user accounts “are not isolated incidences and may become more frequent to safeguard taxpayers’ information.”

Canadians should monitor their CRA accounts for any suspicious activity including unsolicited changes to banking, mailing address or benefit applications made on their behalf, the agency said.

In addition, passwords should be updated regularly, the CRA said.

Canadian Revenue AgencyScams

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The small fire was in the Big Eddy. (Contributed)
Revelstoke grass fire extinguished

The blaze is the first of the season in our area

Twin falls in Yoho National Park. Yoho is one of the mountain parks whose draft management plan is now available for review. (Claire Palmer photo)
Local input sought to shape future of mountain national parks

Banff, Yoho, Kootenay, Mount Revelstoke and Glacier national parks are amongst those seeking input

The city has decided to apply to have the Jordan River area withdrawn from Crown Land disposition, which would put the decision on how the land is used and protected in the hands of the city. (File photo)
City of Revelstoke applying to withdraw Jordan River from Crown Land

At the moment the province has control over what is developed in the area

(Natalia Cuevas-Huaico - Kelowna Capital News)
Titanic was the largest and most luxurious ship in the world. Photo provided and colourized by Jiri Ferdinand.
QUIZ: How much do you know about the world’s most famous shipwreck?

Titanic sank 109 years ago today, after hitting an iceberg

Arlene Howe holds up a picture of her son, Steven, at a memorial event for drug overdose victims and their families at Kelowna’s Rotary Beach Park on April 14. Steven died of an overdose at the age of 32 on Jan. 31, 2015. (Aaron Hemens - Kelowna Capital News)
Moms Stop the Harm members placed crosses Wednesday morning, April 14, on Rotary Beach in memory of children lost to drug overdoses. (Aaron Hemens - Capital News)
Kelowna mothers remember children lost to the opioid crisis

It has been five years since illicit drug deaths was announced a public health emergency

Richmond RCMP Chief Superintendent Will Ng said, in March, the force received a stand-out number of seven reports of incidents that appeared to have “racial undertones.” (Phil McLachlan/Capital News)
‘Racially motivated’ incidents on the rise in B.C’s 4th largest city: police

Three incidents in Richmond are currently being invested as hate crimes, says RCMP Chief Superintendent Will Ng

Commercial trucks head south towards the Pacific Highway border crossing Wednesday (April 14, 2021). The union representing Canadian border officers wants its members to be included on the frontline priority list for the COVID-19 vaccine. (Aaron Hinks photo)
CBSA officers’ union calls for vaccine priority in B.C.

Border officers at ports including, YVR and land crossings should ‘not be left behind’

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

A still from the video taken of a violent arrest on May 30, 2020 in downtown Kelowna. (File)
Kelowna Mountie charged with assault for caught-on-camera violent arrest

Const. Siggy Pietrzak was filmed punching a suspected impaired driver at least 10 times during an arrest

Missy MacKintosh, founder of MisMacK Clean Cosmetics, smiles broadly beneath her mask as she is thrilled to have opened her new storefront location at 231 Alexander St. in Salmon Arm on April 10, 2021. (Martha Wickett-Salmon Arm Observer)
Downtown Salmon Arm store ‘a dream come true’ for clean cosmetics owner

Missy MacKintosh’s MisMack Clean Cosmetics moves from home basement to storefront

(Pexels photo)
Okanagan film boom owes to industry’s strong pandemic response: Sandhu

Vernon-Monashee MLA Harwinder Sandhu lauded the local film industry’s adaptation to the pandemic

A member of the Oliver Fire Department works on the wildfire near the Cottages at Osoyoos Lake on Tuesday night. The fire is believed to have been caused by a human. (Oliver Fire Department Facebook)
UPDATE: Osoyoos wildfire believed to be human-caused

The Oliver Fire department also responded to another fire along the hike and bike trail on Saturday

(Amandalina Letterio - Capital News)
Kelowna demonstrators show support for Vancouver Island logging activists

Two Kelowna men stood atop a pedestrian bridge on Harvey Avenue to raise awareness about old-growth forests

Most Read