A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

A food delivery person wears a face mask as they walk away from a downtown Vancouver restaurant with a pick-up on Thursday, Dec. 3, 2020. THE CANADIAN PRESS/Marissa Tiel

Late food, CERB and soiled mattresses: E-Comm releases worst 911 calls of 2020

Here are the top worst 911 calls of 2020, and who you should call instead

Emergency dispatchers serve an important purpose here in B.C. They direct police, fire and medical services to people in need, often at the worst times in their lives.

But in 2020, a few people got confused as when to call E-Comm 911, which operates emergency dispatch centres in B.C., and when to leave the phone alone.

And that error can have serious consequences.

“Our goal each year with this list of nuisance calls is to drive home the message that we need the public’s help to keep 9-1-1 lines free for people experiencing real emergencies who need immediate assistance from police, fire or ambulance agencies,” said Kaila Butler, E-Comm senior communications specialist.

Here are the top worst 911 calls of 2020, and who you should call instead:

Complaining that their food delivery driver did not deliver their meal

Aside from Amazon, no one benefitted from lockdowns more than food delivery services. And while your takeout burger might be the highlight of your day when everything else is closed, it’s not an emergency. Instead, try the restaurant or your delivery person. But remember: be nice.

READ MORE: B.C. caps restaurant delivery fees at 15%, temporarily

Enquiring if there is a full lockdown for COVID-19

Speaking of lockdowns, it’s been a roller coaster ride this year. What’s open, what’s closed, what’s allowed and what will net you a $230 ticket has been a source of confusion over the past few months. Luckily, it’s all compiled on the B.C. government’s website.

Wondering if having a trampoline is illegal during COVID-19

We can answer this one: As long as you don’t throw a party, you’re free to bounce the day away.

Asking for assistance to apply for CERB

The rollout of the Canada Emergency Response Benefit was a mixed bag. For many who lost their jobs to the pandemic, it was a lifeline. But it was confusing. While CERB ended in the fall, you can read all about the new benefits here.

READ MORE: CERB recipients should be prepared to pay income tax on payments, experts say

Complaining that the mattress they had purchased second hand was more soiled than advertised

It’s oft-repeated advice that you shouldn’t buy mattresses second hand, but if you’re concerned you should probably contact the seller.

Reporting that their bank card was stuck in the ATM

This is one for your bank, not 911. Call their customer service and see if you can put a freeze on your debit card in lieu of calling emergency dispatch.

Reporting their neighbour for smoking in a non-smoking building

If it’s a municipal rule, try your local bylaw officers. If not, the people to call are your landlord or your building’ management.

Enquiring about how to enter a career in law enforcement

Try “[city name] police careers” in Google.

Confirming the time

So many options: your watch, your cellphone, your laptop, your car radio, even your microwave.

Asking for help because they were locked out of their car

Any towing services, BCAA or your local locksmith would be happy to help you.

READ MORE: Small parking stalls and late-night vacuuming: Top 10 absurd 911 calls in 2019


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Best of 2020

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Revelstoke Women's Shelter Society has released an educational video about unhealthy relationships. (Contributed)
Revelstoke Women’s Shelter Society educates on healthy relationships with new video

April 11-17 is Prevention of Violence Against Women Week

A 46-year-old man from Armstrong died in Revelstoke hospital after being injured in the Lumby area. (File photo)
Armstrong snowmobiler dies in Revelstoke hospital

46-year-old man injured in Tsuius Mountain area of Monashees around Lumby area

Guy Barber in front of his jewellery store at 208 Mackenzie Avenue, circa 1915. (Revelstoke Museum and Archives photo 272)
Glimspes of Revelstoke’s past for April 8

Local history as recorded by the newspaper of the time

Downtown Revelstoke. (Liam Harrap/Revelstoke Review)
LETTER: Finding Common Ground Through COVID-19

‘How do you eat an elephant? One bite at a time.’

Alchemy Studio received a ticked from the RCMP on Thursday, April 8, for staying open despite provincial restrictions ordering yoga studios be closed to prevent the spread of COVID-19. (Contributed)
Revelstoke yoga class fined for defying COVID-19 orders

The RCMP were called to the Alchemy Studio on April 8

Burnaby MLA Raj Chouhan presides as Speaker of the B.C. legislature, which opened it spring session April 12 with a speech from the throne. THE CANADIAN PRESS
B.C. NDP promises more health care spending, business support in 2021 budget

John Horgan government to ‘carefully return to balanced budgets’

The Red Pill Rapper performs to the crowd gathered for the Rally For Food Security at Blackburn Park on Saturday, April 10, 2021. (Kristal Burgess Photography)
The Red Pill Rapper performs to the crowd gathered for the Rally For Food Security at Blackburn Park on Saturday, April 10, 2021. (Kristal Burgess Photography)
Suspicion of ‘fake news media’ makes rally uncomfortable for Salmon Arm event photographer

More than 300 people counted at city park for ‘Rally For Food Security’

A lady wears a sticker given out after receiving a COVID-19 vaccine at a clinic in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS
B.C.’s COVID-19 case count slows after last week’s peak

3,219 new cases since Friday, 18 additional deaths

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

North Cowichan councillor Tek Manhas did not violate the municipality’s code of conduct by posting a sexist meme on Facebook, council concludes. (File photo)
B.C. municipality to take no action against councillor who posted sexist meme

Tek Manhas’s meme doesn’t violate North Cowichan council’s code of conduct, municipality concludes

The former Summerland Asset Development Initiative building on Prairie Valley Road in Summerland was suggested as the site for a temporary transitional housing facility for the community. However, Summerland council has rejected this proposal. (John Arendt - Summerland Review)
Summerland council rejects transitional housing facility

Concerns raised about short timeline and condition of municipally-owned building

Shayla, an 8-pound black and grey Havanese, was stolen from outside a store on Banks Road on Saturday. (Contributed)
Stolen pup located, Kelowna RCMP confirms

Mounties said on April 12 that Shayla, the 8-pound, black and grey Havanese dog, has been located safe and sound

—Image: contributed
Indoor wine tastings still allowed in B.C., not considered a ‘social gathering’

“Tasting is really just part of the retail experience. The analogy I use is you wouldn’t buy a pair of pants without trying them on.”

Penticton Vees continue their winning streak carrying a 5-0 win title as of Sunday night's hockey action. (Cherie Morgan/Cherie Morgan Photography)
Penticton Vees continue winning streak

Sunday night’s 6-1 win has them with five in a row since the start of the season

Most Read