LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (Cole Burston/The Canadian Press)

LifeLabs facing proposed class action over data breach affecting up to 15M clients

LifeLabs said the data hack affected up to 15 million customers, almost all of them in Ontario and B.C.

A proposed class action lawsuit has been filed against medical services company LifeLabs over a data breach that allowed hackers to access the personal information of up to 15 million customers.

In an unproven statement of claim filed in Ontario Superior Court on Dec. 27, lawyers Peter Waldmann and Andrew Stein accuse LifeLabs of negligence, breach of contract and violating their customers’ confidence as well as privacy and consumer protection laws.

The statement of claim was filed on behalf of five named plaintiffs, including lead plaintiff Christopher Sparling, but seeks to represent all Canadians who used LifeLabs’ services, or else those who were told they were affected by the breach, if that information becomes available.

The plaintiffs allege LifeLabs “failed to implement adequate measures and controls to detect and respond swiftly to threats and risks to the Personal Information and health records of the class members,” in violation of the company’s own privacy policy.

In the court document, specific allegations include a failure to implement “any, or adequate, cyber-security measures,” neglecting to hire or train personnel responsible for network security management, storing personal information on unsecured network and servers, and failing to encrypt the data.

LifeLabs has said the data hack affected up to 15 million customers, almost all of them in Ontario and British Columbia. The compromised database included health card numbers, names, email addresses, logins, passwords and dates of birth, but it was unclear how many files were accessed. The lab results of 85,000 customers in Ontario were also obtained by the hackers, the company said.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

The class action, which has yet to be certified, asks for more than $1.13 billion in compensation for LifeLabs’ clients, who they say experienced repercussions including damage to their credit reputation, wasted time, and mental anguish.

“The Plaintiffs and the Class Members are therefore obliged to take all reasonable steps necessary to protect their information including hours of wasted time and inconvenience involved in applying for identity theft protection services, changing passwords, notifying financial institutions and applying for new social insurance numbers from Service Canada, as well as the humiliation and mental distress of having lab tests results released without their consent,” the statement of claim read.

The plaintiffs are also seeking additional punitive and moral damages.

LifeLabs chief executive Charles Brown apologized earlier this month for the breach, which led the company to pay a ransom to retrieve the data.

The company also assured the public that its consultants have seen no evidence that data from LifeLabs has been trafficked by criminal groups that are known to buy and sell such data over the internet.

The company did not immediately respond to a request for comment on Sunday.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

United Way celebrates seven decades of impact in Southern Interior

Organization sees issues with poverty, mental health and addictions, heighten during the pandemic

Two new COVID-19 cases reported in Interior Health

The total number of Interior Health cases since the beginning of the pandemic is now at 522

New signs in the works for Victoria Rd. and traffic circle

Revelstoke City Council moves forward with Phase 2 of wayfinding project

Glimpses of Revelstoke’s past for Sept. 24

A look at our local history, gathered by Revelstoke Museum & Archives staff

B.C. records 98 more COVID-19 cases, most in Lower Mainland

One new senior home outbreak, Surrey Memorial outbreak over

Kelowna man injured during arrest sues RCMP

Supreme Court civil claim alleges Dustin Blondin was the victim of an ‘unprovoked attack’

PHOTOS: 2nd calf in a month confirmed among Southern Resident killer whale pod

Center for Whale Research said they will eagerly await to observe the calf to evaluate its health

Parks Canada not responsible for Mount Kobau blockade

Nearby residents have been vocal about plans to turn the area into a national park

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

97 distressed horses, cats and dogs seized from farm in Princeton

RCMP assisted as BC SPCA executed search warrant

$250K reward offered as investigation continues into Sea to Sky Gondola vandalism

Police also asking for specific footage of Sea to Sky highway around time of incident

Trudeau ‘disappointed’ by RCMP treatment of Sikh officers over mask issue

World Sikh Organization of Canada said taking Sikh officers off the front lines constitutes discrimination

Liberals reach deal with NDP on COVID-19 aid bill, likely averting election

NDP and the Liberals have reached an agreement on COVID-19 sick-leave

Most Read