New national emergency alert system fails first test

It’s expected to roll out in British Columbia and Alberta on Wednesday

A text message from Telus is seen on a smart phone in Toronto on Friday, May 4, 2018. Mobile devices across Canada will be buzzing a little more than usual this week as emergency management officials test the new nationwide public alerting system. THE CANADIAN PRESS/Graeme Roy

A glitch in the new national public alert system for mobile devices affected the entire province of Quebec on Monday, said a CRTC spokeswoman, while in Ontario the test warning messages appeared to be hit and miss.

Shortly after the test was scheduled to reach mobile devices in Ontario, at 1:55 p.m. ET, social media was flooded with messages from people confirming they had received the signal, others who had not and still others who appeared startled or even surprised by it.

“I forgot that we were getting that emergency alert testing on our phones,” wrote one Twitter user, going only by Mary.

“But I got forcibly reminded, all right. And there is not enough hot chocolate in the world to calm me down right now.”

Another Twitter user, Brent Morris, wrote that some people at his office got the alert on their phones, but he didn’t.

“I guess if the world ends, I’m the last to know,” he quipped.

For those who did receive it the message read, in part, “This is a test of Ontario’s Alert Ready System. There is no danger to your health or safety.”

In Quebec, where the test did not go as planned shortly before 10 a.m., the problem did not originate with cellphone service providers but appears to have occurred between emergency management in the province and Pelmorex Corp., which operates the system, said the CRTC’s Patricia Valladao.

“The alerts are actually coming from the emergency management in the region and then it goes to Pelmorex,” Valladao said.

In an email to The Canadian Press, Pelmorex issued a statement explaining what happened.

“A space incorrectly included in the coding prevented the Alert Ready System from sending the Quebec test message to compatible wireless devices earlier this morning,” it read, adding the misconfiguration was quickly corrected.

The statement also pointed out the Quebec test “did broadcast successfully on TV and radio.”

In Ontario, the test alerts were also expected to be broadcast across TV and radio airwaves, but in some cases no messages were seen on TV screens.

READ MORE: Alert tests roll out for B.C. and Alberta on Wednesday

Valladao pointed out at least it was just a test and not a real emergency. “That’s why they were running tests — to see if something went wrong.”

Depending on settings, users with compatible devices connected to an LTE network were expected to hear a tone similar to an ambulance siren or feel a vibration for eight seconds. Devices that were turned off would not receive the signal but phone users receiving the alerts would have heard their conversations interrupted by a sound similar to a call-waiting tone.

The tests were being conducted after the Canadian Radio-television and Telecommunications Commission ordered wireless providers to implement the system to distribute warnings of imminent safety threats, such as tornadoes, floods, Amber Alerts or terrorist threats.

A similar system is already used in the United States and made headlines earlier this year when an emergency official in Hawaii mistakenly sent an alert about a potential incoming ballistic missile.

A report issued last month by the U.S. Federal Communications Commission said the false alarm, which went uncorrected for 38 minutes after being transmitted and caused widespread panic across the Pacific islands state, was a result of human error and inadequate safeguards.

“The CRTC has no insights with respect to what occurred in Hawaii, other than what has been reported in the media,” the regulator said.

But it added that Canada has safeguards in place to prevent false signals from being distributed to mobile devices.

Unlike wireless emergency alerts issued in the United States, Canada’s system requires a specific vibration cadence, alert tone and banner to notify users of an emergency.

As well, the emergency alerts are not text — or SMS — messages, but are distributed using what’s known as cell broadcast technology. The messages can’t be tracked by service providers so they can’t tell who has or has not received the alert, the CRTC said.

Here are the scheduled times for tests scheduled for later this week outside Ontario and Quebec. All times are local:

Wednesday:

  • Yukon 1:30 p.m.
  • Northwest Territories 1:55 p.m.
  • Alberta 1:55 p.m.
  • British-Columbia 1:55 p.m.
  • Saskatchewan 1:55 p.m.
  • Manitoba 1:55 p.m.
  • Newfoundland and Labrador 1:55 p.m.
  • Nova Scotia 1:55 p.m.
  • Prince Edward Island 1:55 p.m.
  • New-Brunswick 6:55 p.m.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Further mediated talks scheduled in casino strike

Gateway and BCGEU schedule talks for July 20-22

Extreme fire danger in the Okanagan-Shuswap

The fire danger rating hits extreme or high in areas of the Okanagan- Shuswap

Revelstoke Local Food Initiative’s Garden and Art Tour returns this Sunday

Have you ever caught yourself wondering what lies over that hedge, or… Continue reading

The OM Sound bring genre-bending grooves back to Revelstoke for Summer Street Fest 2018

Through stretching the boundaries of genre and what it means to be… Continue reading

Traffic on Highway 1 between Sicamous and Revelstoke moving again

Accident 10 kilometres east of Craigellachie closes Trans-Canada Highway Sunday evening

VIDEO: Visual recap of Vancouver Island MusicFest

Walk Off The Earth, Passenger, Arlo Guthrie among highlights

‘Virtual drugstore’ dealer sentenced in the South Okanagan

A Penticton woman was using the casino as a hub to sell drugs and launder money

Trudeau’s youth council divided over Trans Mountain pipeline purchase

A letter signed by 16 past and present members was made public today, asking the federal government to reverse course

UPDATE: Wildfire near Lake Country grows to seven hectares

The BC Wildfire Service is responding to a blaze at Dee Lake

Hulk Hogan reinstated into wrestling Hall of Fame

Hogan had used racial slurs caught on video when talking about his daughter sleeping with a black man

UPDATE: BC crews respond to two new wildfires

Blazes near Allison and Osoyoos Lakes

Motorcycle driver dies in a head-on collision near Oliver

RCMP said the three vehicle collision, near Road 18, happened around 2:45 p.m. on July 14

‘Lava bomb’ through roof of tour boat injures 22 in Hawaii

“An explosion occurred near the shoreline hurling hot lava rocks towards the boat and injuring several passengers”

B.C. teen meets Nicolas Cage

Filming mob movie in downtown Vernon, B.C.

Most Read