Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Passengers unfazed as WestJet returns Boeing 737 Max to service on Vancouver flight

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace

Passengers aboard the first Boeing 737 Max flight in Canadian airspace in nearly two years weren’t overly concerned about the plane’s safety, saying they trusted that regulators had addressed any issues with the aircraft.

Four people travelling on WestJet’s Thursday morning flight from Calgary to Vancouver said they had no issues boarding the Max, which was grounded worldwide in March 2019 after two deadly crashes that were found to be caused by a faulty sensor.

“It’s interesting to be the first one on it, but I’m not too concerned,” said Chloe Marshall, who wasn’t aware in advance that she would be flying on the aircraft. “I think they have protocol in place and they know what they’re doing, so I just trust the process.”

As it returns the aircraft to service, WestJet has sought to ease customers’ concerns about the plane by notifying passengers in advance if they are scheduled to fly on a Max and implementing flexible policies for those who wish to rebook on another flight.

Three other passengers on Thursday’s flight to Vancouver said they had been notified of the aircraft type ahead of time. Passenger Lowell Van Zuiden pointed to the lengthy review process in explaining why he had no concerns about boarding.

“I suspect that they’ve probably gone through about as much certification, checking, and everything else as they possibly can, so I’m not worried about that,” Van Zuiden said.

WestJet flight 115 landed at Vancouver International Airport at 8:12 a.m. local time, carrying 71 passengers. Starting tomorrow, WestJet is set to begin flying the Max three times a week between Calgary and Toronto.

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace on Wednesday, as long as operators made changes to the design of the aircraft, including allowing pilots to disable an alarm system found to be central to both crashes. Pilots will also have to undergo specialized training in flight simulators.

READ MORE: WestJet’s 737 Max to be first to return to Canadian skies after global grounding

Upon WestJet flight 115’s arrival in Vancouver, WestJet executives held a press conference in which they celebrated the milestone and emphasized the design changes made to the aircraft since it was grounded by Transport Canada in March 2019.

“The return of WestJet’s Max aircraft marks an operational milestone after 22 months of intense review and considerable learning,” WestJet president and CEO Ed Sims said during the press conference.

“While of course this is a very different operating environment than any of us would wish due to COVID-19, we use today as a milestone to look forward to days ahead when all 30 of our Boeing Max 8 aircraft are once again connecting Canadians across the length and breadth of our wonderful country,” Sims said.

WestJet will offer additional flexibility in its change and cancellation policies to customers scheduled to fly on the Max, with different conditions depending on how far in advance a passenger wants to change the itinerary.

The policies granting extra flexibility will be applicable until Feb. 28, the website says, but a WestJet spokeswoman said the company has no plans to change or remove the policies after that date.

On its website, WestJet says passengers booked on a Max who are looking to change their flight more than a day from departure can book on a different flight within 24 hours of the original flight at no additional cost. They can also book on a flight outside the 24-hour window with no change fee.

Passengers will be able to cancel their trip until one day before the flight to receive a travel credit.

The airline does not address fees for passengers looking to change flights less than a day in advance, but invites them to contact the airline to manage the booking.

Air Canada is expected to follow WestJet in returning the Max to commercial service on Feb. 1. Sunwing, which also flies the Max, has not yet announced when it plans to return the plane to service.

Like WestJet, Air Canada plans to give passengers booked on a Max special options for changes to their trip, including the option of changing their flight at no extra charge.

Carriers in the U.S. that have started flying the Max have rolled out similar policies, including announcing the type of aircraft during boarding, in an effort to be transparent with passengers.

READ MORE: WestJet puts 1,000 workers on leave, citing government’s ‘Incoherent’ policy

— With files from Dan Healing in Calgary.

Jon Victor, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

BoeingBoeing MaxWestJet

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Residents began moving into the new housing project of Arrow Heights this month. (Submitted)
‘Step in the right direction’: New affordable homes open in Nakusp

Council aims to still provide more affordable housing options for Nakusp

A man wearing a mask against coronavirus walks past an NHS advertisement about COVID-19 in London, Tuesday, Feb. 2, 2021. (AP Photo/Alastair Grant)
92 new COVID-19 cases, no new deaths: Interior Health

The region is reporting 92 cases after the weekend

Gas prices jumped in Golden to 131.9c this week, a trend that’s supposed to continue into the summer. (Claire Palmer/Golden Star)
Columbia River-Revelstoke MLA Clovechok concerned as gas prices continue to rise

Fuel prices are supposed to skyrocket this summer as British Columbians await BCUC analysis

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: B.C. seniors aged 90+ can start to sign up for vaccination on March 8

Long-term care residents protected by shots already given

The Columbia Shuswap Regional District has received a grant for the completion of housing reports for Electoral Areas B, D, and F. (Gerry Leibel photo)
Grant allows Columbia Shuswap Regional District to finish housing reports

Study toidentify issues such as affordability and accessibility specific to Areas B, D and F

Langley resident Carrie MacKay shared a video showing how stairs are a challenge after spending weeks in hospital battling COVID-19 (Special to Langley Advance Times)
VIDEO: Stairs a challenge for B.C. woman who chronicled COVID-19 battle

‘I can now walk for six (to) 10 minutes a day’

Nanaimo RCMP are looking for a suspect who smashed the window of an adult toy store and made off with more than $1,200 in merchandise. (File photo)
Vancouver Island sex shop out $1,200 in merchandise after suspect steals ‘colossal’ product

Suspect smashed window of Nanaimo store, cutting himself in the process

Riverside Calvary Church in Walnut Grove. (Langley Advance Times file)
B.C. is ‘stereotyping’ churches as riskier for COVID than other spaces, lawyer argues

Judge said that freedom of expression, religion are not at issue in the case

B.C. Premier Gordon Campbell gets acquainted with Tsawwassen First Nation Chief Kim Baird’s 10-month-old daughter Sophia, husband Steve and four-year-old Amy at the B.C. legislature before a ceremony to endorse the Tsawwassen Treaty, Oct. 15, 2007. (Sharon Tiffin/Black Press)
Indigenous consent comes first and last for B.C. industrial projects

Environment minister can still approve permits without consent

In this photo taken in 2014, a Fisheries officer displays a chinook salmon that has been snagged - an illegal method of catching fish that involves hooking them, often in the belly or tail or fins. They often get away but the injuries can lead to death or the inability of a female fish to spawn. (DFO photo)
Shuswap man gets more penalties after breaking fishing prohibition

Ashton Creek man gets second prohibition after catching chinook illegally in Shuswap River in 2014

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

A fire at the TD Canada Trust bank in Lake Country overnight closed the branch down Tuesday, March 2. (Lake Country Fire Department)
Suspicious fire closes Okanagan bank

RCMP investigating overnight blaze at ATM

The Okanagan Indian Band fire department has identified Jason Graham (middle) as the victim of a fatal vehicle accident in Spallumcheen Saturday, Feb. 26, 2021. (Contributed)
Vernon man dies in crash on Spallumcheen road

The 48-year-old man’s vehicle went off-road on Corksrew Road Saturday night

Pathways Addictions Centre is in jeopardy of closing after Interior Health has pulled all its funding and will be taking over addiction services ‘in house’ as up May 31. (Facebook)
Future of South Okanagan community’s addictions centre in jeopardy after Interior Health pulls funding

Pathways has been in Penticton for over 20 years and has 10 staff, serving around 1,000 people

Most Read