Block 300 Casual Steak House saw a busy first week when it opened its doors on June 7. (Photo from Facebook)

South Okanagan restaurant serves humble pie asking for a second chance

Block 300 Casual Steakhouse had a rocky start and is looking for a second chance from customers

A Penticton restaurateur is ready to serve up slices of humble pie, or cake as it may be.

With much anticipation, the Block 300 Casual Steakhouse opened in downtown Penticton on June 7 to a lineup of 60 people outside their doors, however guests were left with a sour taste after an underwhelming experience. It continued in the following days as the restaurant went into crisis management.

“I come to you with a humble pie story in which everything that could go wrong, did go wrong,” said Fred Trainor, owner of the restaurant.

Block 300 Casual Steakhouse owner Fred Trainer serving up a piece of humble pie (actually cheesecake) after he had to close his downtown Penticton restaurant due to underperformance. He said they have reset and are asking the community to give them a second chance. (Mark Brett – Western News)

Trainor explained that he made some regrettable decisions leading to what he is calling “inconsistent food and lack of proper systems,” along with other mistakes that he is publicly taking ownership of. He also alleges they were victim to “major thefts,” that were investigated by RCMP but charges were not brought forward.

“I had invited my best friend and his wife that opening night and I had to apologize for the experience … it was just a gong show. It was terrible and I feel so badly for the people that tried us in the beginning and I want them to come back,” said Trainor. “When I think back on bad days, I can’t think past that one. But we suck it up and if it isn’t right, we make it right.”

READ MORE: Busy opening week for Block 300 Casual Steakhouse

So one month after opening the doors, after some friendly advice from another Penticton restaurateur, he made the decision to shut down and reset. For 12 days, in the height of tourism season, Block 300 Casual Steakhouse closed to bring in people who knew how to right the ship.

“For those who haven’t tried us yet and those who think we are not here anymore, I want them to come in too because we will knock their socks off. The bar is very high now,” said Trainor.

READ MORE: 300 Block Casual Steakhouse to replace The Elite

It is why for the week of Sept. 16 to 22 he is inviting the public to give the Block 300 Casual Steakhouse a second chance.

“We want to devote this week to acknowledge that you know what, we under-performed for you, but please give us a chance to perform better for you now. I will eat the humble pie for all the mistakes we made and I will serve a slice of it to you when you are finished your dinner. I will be here every night until closing and everybody who comes is getting a piece of Freddie’s humble pie at the end of the evening,” said Trainor.

The owner said if he was to do it all over again he wouldn’t have set an opening date after renovating what use to be The Elite into a modern restaurant. He now believes they have the proper staff and policies in place to provide the level of service that the community deserves.

The Block 300 Casual Steakhouse is open weekdays from 11 a.m. to 9 p.m. (or until the last customer leaves) and on weekends they will open at 5 p.m. and will close at 10 p.m. An express lunch is served from 11 a.m. to 3 p.m. and happy hour is from 3 to 5 p.m.

To report a typo, email: editor@pentictonwesternnews.com.


@PentictonNews
editor@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Malakwa woman still in the running for winning American baking show

Janet Letendre is the only Canadian competing on the Holiday Baking Championship

Revelstoke City Council approves Temporary Use Permits

Councillors Cody Younker and Steven Cross voted against the ammendments

Cloudy in Revelstoke today

High four degrees

Chasing a Trace wolverine movie showing in Revelstoke Nov. 28

Learn more about the regional project Wolverine Watch

Gym enthusiasts invited to get in gear for kids

Spin4Kids Saturday at GoodLife Fitness

Seguin lifts surging Stars to 4-2 win over Canucks

Dallas is 6-0-1 in last seven outings

B.C. government working with RCMP to address $10 million in budget cuts

Public Safety Minister Mike Farnworth issues statement following report of RCMP cost-cutting

‘City that protects rapists’: Sexual assault survivor slams Kelowna mayor for defending RCMP

Heather Friesen spent the morning handing out flyers around city hall calling out the mayor

BC Liquor Stores to move fully to paper bags by March

Vancouver Island to be the first to convert to paper bags in November

New Okanagan resident building skills and community

The Respect Works Here November Multicultural Community Champion

Business savy volunteers sought in North Okanagan

Community Futures looking for members to join advisory panel, board and loans committee

SilverStar to open Nordic trails Saturday in North Okanagan

25 km of groomed trails are ready to explore by cross-country skiers

Salmon Arm businesses tipped off to Black Press advantage

Black Press Media hosts day of presentations for local business representatives

Most Read