FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Family of B.C. man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

City of Revelstoke hires new director of engineering

Steve Black will be starting Nov. 18

Revelstoke Community Calendar for Nov. 14

Leela Gilday Nov. 15, 7:30 p.m. Performing Arts Centre $26 A passionate… Continue reading

Lazy Syrup Orchestra and Devon Coyote playing this weekend at River City Pub

Andy Siegel Special to the Review It’s not ski season yet but… Continue reading

Revy Let’s Talk: One seasonal Revelstoke resident shares on recovering from a cannabis addiction

A first-person addiction story shared anonymously to Stacie Byrne, CYMHSU local action… Continue reading

Family of B.C. man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

Ski resorts selling mountain water is a risky move, critics say

Alberta allowed ski resort in Kananaskis Country to sell about 50 million litres to third party

Sportsnet looks at new options for Coach’s Corner time slot, post-Don Cherry

Spokesperson says Hall of Fame feature on tap this weekend after co-host’s firing

Woman wanted on Canada-wide warrant possibly in Central Okanagan

Brittany McLellan is unlawfully at large and wanted for breach of federal parole

Grand Forks residents protest on bridge to call for ‘fair’ compensation after 2018 floods

Demonstrators also criticized how long it has taken to be offered land deals

Theft of 31 items rattles low-income seniors home in North Okanagan

Increasing theft around town concerns community

Salmon Arm RCMP say budget cuts won’t impact service

Police force, facing $10.7-million budget shortfall, says it won’t compromise public safety

B.C. taxi drivers no longer exempt from wearing a seatbelt

Before, taxi drivers were allowed to forego a seatbelt when driving under 70 kilometres an hour

Smelly situation sniffed out at Okanagan courthouse

Call of propane smell turns out to be sewer

Most Read