FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Okanagan home sales increase over last month, still below 2019 numbers: OMREB

Sales, listings see increase over May’s numbers but dwindle in comparison to 2019

Snowmobiling injects $30M yearly into Revelstoke economy: study

The sport also supports roughly 600 jobs locally

Revelstoke teen organizing protest supporting Black Lives Matter movement

Protesters are asked to wear a mask if they attend

Meet the new director at Revelstoke Railway Museum

Jim Cullen has worked in museums for over two decades

B.C. records four new COVID-19 cases, Abbotsford hospital outbreak cleared

Four senior home outbreaks also declared over, eight still active

Princeton RCMP sergeant kills cougar threatening residential neighborhood

An RCMP officer shot and killed a cougar, close to a residential… Continue reading

Pilot project approved: Penticton to allow alcohol in outdoor spaces

For almost two hours, council debated the proposed pilot project, before eventually passing it 4-2

Drugs, machete found in truck with stolen plate driven by Salmon Arm man

Chase RCMP arrest driver and have vehicle towed

RCMP, coroner investigate murder-suicide on Salt Spring Island

Two dead, police say there is no risk to the public

About 30% of B.C. students return to schools as in-class teaching restarts amid pandemic

Education minister noted that in-class instruction remains optional

Trudeau avoids questions about anti-racism protesters dispersed for Trump photo-op

Prime minister says racism is an issue Canadians must tackle at home, too

Top cop calls video of Kelowna Mountie striking suspect ‘concerning’

A video allegedly shows a Kelowna Mountie striking a man several times

B.C.’s Law Enforcement Torch Run for Special Olympics goes virtual

The annual event partnering RCMP with Special Olympians is dramatically altered by COVID-19

Most Read