Bell Canada alert prompts RCMP, privacy watchdog to probe data breach

Company spokesman: ‘Fewer than 100,000 customers were affected’

The RCMP has launched an investigation into a data breach at Bell Canada that appears to have compromised customer names and email addresses, but no credit card or banking information.

Bell Canada spokesman Nathan Gibson told The Canadian Press that “fewer than 100,000 customers were affected.”

RCMP spokeswoman Stephanie Dumoulin, at the police force’s national division in Ottawa, and the Office of the Privacy Commissioner said they couldn’t disclose details.

“We are following up with Bell to obtain information regarding what took place and what they are doing to mitigate the situation, and to determine follow up actions,” said the federal privacy watchdog’s spokeswoman Tobi Cohen.

Bell Canada has alerted customers who were affected, and also informed them that additional security, authentication and identification requirements have been implemented.

“When discussing your account with our service representatives, you will be asked for this additional information to verify your identity,” its emailed notice to customers said.

Katy Anderson, a Calgary-based digital rights advocate with OpenMedia, said she’s glad Bell is implementing additional security checks.

“However, this is the second time the company has been hit by hackers in eight months,” Anderson said in a phone interview.

Bell Canada revealed in May that an anonymous hacker had obtained access to about 1.9 million active email addresses and about 1,700 customer names and active phone numbers.

Anderson said that the public should realize that centralized data is vulnerable, by its nature.

“When a breach like this happens, which we’re seeing more and more, it’s always a good reminder to change your passwords, update your security questions with things only you would know, and consider using a password manager,” Anderson said.

Bell’s latest data breach follows several other high-profile hacks, including at credit monitoring company Equifax and car-hailing service Uber, though those companies did not immediately disclose the breaches.

READ MORE: Equifax hack compromised 100,000 Canadians’ personal data

The federal government is in the process of reviewing changes to the Personal Information Protection and Electronic Documents Act that would require companies to notify people in the event of a serious data breach.

But until those come into force, Alberta is the only province in Canada that has mandatory reporting requirements for private-sector companies.

David Paddon, The Canadian Press

Just Posted

Revelstoke Community Choir presents Candy Canes & Carols

The Revelstoke Community Choir presented their annual Christmas performance on Sunday and… Continue reading

Funding available for caribou habitat restoration

The Habitat Conservation Trust Foundation is now accepting grant applications

Sagmoen back in Vernon court this week

Curtis Wayne Sagmoen will appear on all three Vernon matters this week

Crash temporarily closes Trans Canada Highway near Sicmaous

DriveBC reported the accident at 3 a.m. Monday, Dec. 10

Revelstoke council to hear first proposed cannabis store application

Starbuds would be located at 109 Connaught Ave.

Lawyer for Chinese exec detained by Canada says it’s ‘inconceivable’ she would flee

Meng Wanzhou was detained at the request of the U.S. during a layover at the Vancouver airport

Omar Khadr to ask for Canadian passport to travel, permission to speak to sister

He spent years in U.S. detention at Guantanamo Bay after he was caught when he was 15

One of Tori Stafford’s killers transferred to medium-security prison

Michael Rafferty was sentenced to life in prison in 2012 in the kidnapping, sexual assault and first-degree murder of Tori Stafford

‘Abhorrent’ condition of autistic B.C. boy shows flaws in care system: report

‘Charlie’ was underweight and ‘covered in feces’ when he was removed from his mom’s care

Military closes book on oft-criticized support unit for ill, injured troops

The transition unit will provide support and services to military members struggling with physical and mental injuries so they can return to work.

Vancouver Canucks rookie Elias Pettersson named NHL’s first star of the week

Canucks centre scored two goals and six assists in three games

Protester says Canada doing U.S. ‘dirty work’ outside Huawei exec’s bail hearing

The U.S. wants to extradite Meng to face fraud allegations after Canada arrested the high-profile technology executive.

Man pulls out gun at Keremeos gas station

RCMP arrested an Olalla man around 10 a.m. Sunday after he pulled a gun earlier that morning.

Most Read