One-in-five 911 calls are ‘non-emergencies’: E-Comm

New campaign urges callers to keep 911 clear for those with real emergencies

One-in-five 911 calls for police aren’t actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies – a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm’s manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre’s annual top 10 worst list – like a person in 2016 who called 911 because their gym locker was “broken” – others may be less obvious to some.

Jefferey Chin, who’s been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

READ MORE: New paramedic to help make sure unusual symptoms get the right response

READ MORE: Stuck gym lockers, job queries top 2016 list of reasons to not call 911

“Before we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,” he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

“My caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.”

So what is the difference between an incident for 911 and one for the non-emergency number?

“Non-emergencies are still police matters, but they don’t require an immediate response from police, fire or ambulance,” Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

  • Vehicle break-in that happened three days earlier
  • Motor vehicle crash with no injuries and the vehicle was driveable
  • A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it’s better to call 911, Bradley said.

“We appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.”

To find out what your local non-emergency number is, click here.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Four staff members at the Okanagan Men’s Centre have tested positive for COVID-19 since Oct. 23, 2020. (Adult and Teen Challenge OMC photo)
Four positive COVID-19 cases at Okanagan Men’s Centre

Those affected are staff and have been in isolation since Oct. 23

Vince Schnabl looks at the view this October from the Gorge, west of Revelstoke. (Photo by Jon Wichett)
There’s 3 times more snow near Revelstoke than usual

According to 54 years of data from Parks Canada for Glacier National Park

Mail in ballot, provincial election 2020. (Liam Harrap/Revelstoke Review)
Mail-in-ballots coming in from Columbia River Revelstoke

In a progress report Elections BC said around 45 per cent of those issued have been returned

Mayor Gary Sulz (centre) cuts the ribbon for the new roundabout. Councillor Jackie Rhind (left) and Councillor Cody Younker (right) are on either side. (Liam Harrap/Revelstoke Review)
Revelstoke’s newest roundabout opens on Victoria Rd.

The project took approximately six months to complete

Revelstoke Drill Hall as it looked July 19, 1970; current home of Trans-Canada Fitness. (Estelle Dickey/Revelstoke Museum and Archives photo 392)
Glimpses of Revelstoke’s past for Oct. 29

Local history straight from the newspaper archives

A woman wears a face mask and plastic gloves while browsing books as a sticker on the floor indicates a one-way direction of travel between shelves of books at the Vancouver Public Library’s central branch, after it and four other branches reopened with limited services, in Vancouver, on Tuesday, July 14, 2020. (THE CANADIAN PRESS/Darryl Dyck)
B.C. reports 234 new COVID cases, 1 death of senior who had attended small birthday party

Roughly 5,700 people are isolating due to being exposed to a confirmed case

Superintendent of the Kelowna RCMP, Kara Triance. (Capital News file)
Non-violent crime, small population contributes to Kelowna’s crime rate spike, says RCMP

Kelowna RCMP is assuring the public the city is a safe place

RCMP. (Phil McLachlan - Black Press Media)
Crime up 31 per cent in Vernon in 2019: Statistics Canada

Increase includes a 45 per cent rise in violent Criminal Code violations

A study by SlotsOnlineCanada notes there is at least 88 hours of top-rated horror movies for Canadians to consume this Halloween. (Unsplash)
Spooks and Chill study reveals Canada’s favourite horror flicks

88 hours of top-rated horror movies can fill COVID-19 Halloween

A Tuesday Oct. 27, 2020 apartment fire in Penticton killed two and displaced dozens more. (Brennan Phillips - Western News)
Fatal Penticton apartment fire deemed accidental

The blaze gutted an apartment building on Tuesday morning, killing two people and displacing dozens

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. THE CANADIAN PRESS/Paul Chiasson
Interior Health reports seven more COVID-19 cases

Eighty-nine cases remain active, none of whom are currently hospitalized

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Burnaby RCMP responded to a dine-and-dash suspect who fell through a ceiling in March 2020. (RCMP handout)
VIDEO: Suspected dine-and-dasher falls through ceiling of Burnaby restaurant

A woman believed to be dashing on her restaurant bill fell through the kitchen ceiling

This Photoshopped version of the crosswalks near the entrance to the Salmon Arm Arts Centre on Hudson Avenue show what is proposed to help create safety for and show inclusivity to the LGBTQ2S+ community. (Salmon Arm Arts Centre image)
Tri-rainbow crosswalk and Progress flag requested to help make Salmon Arm safe

Council will consider budget requests to help make city inclusive to LBGTQ2S+ community

Most Read