Revelstoke clinic’s M.O.M retires after 45 years

Terry Marshall, how has been working for the Selkirk Medical Group for 45 years, is retiring. (Jocelyn Doll-Revelstoke Review)Terry Marshall, how has been working for the Selkirk Medical Group for 45 years, is retiring. (Jocelyn Doll-Revelstoke Review)
Terry Marshall in 1998, prior to getting the medical office manager position. (Contributed)Terry Marshall in 1998, prior to getting the medical office manager position. (Contributed)
Selkirk Medical Group celebrated long-term employee Terry Marshall’s retirement with a bike parade on June 1. (Photo by Tom Robson)Selkirk Medical Group celebrated long-term employee Terry Marshall’s retirement with a bike parade on June 1. (Photo by Tom Robson)
A photo from the archives of Terry Marshall in her early days. (Contributed)A photo from the archives of Terry Marshall in her early days. (Contributed)

Terry Marshall gave two years notice of her retirement to the Selkirk Medical Group, intending to hire her replacement and slowly hand over the reigns.

Then the pandemic hit.

As the medical office manager — aka office M.O.M. — Marshall and the team of physicians jumped into gear and within ten days all appointments were over the phone.

“You kind of learn to roll with the punches (in the medical field),” she said. “You might have a plan in your mind of what you want to get done that day but you walk in the door and the plan changes completely.”

The clinic spent much of the pandemic understaffed, as parents with kids struggled to find childcare and others moved onto different jobs.

“I was so proud to be a part of all of that, helping people to manage to get through it,” Marshall said.

Terry Marshall circe 1998, prior to getting the medical office manager position. (Contributed)

Though there have been many changes over the 45 years Marshall has been at the office, the pandemic was the most traumatic she said, chuckling at the bad timing of it all.

When Marshall was hired as a receptionist by Dr. Geoff Battersby in 1975, she didn’t have any relevant experience, having gone to school to study interior design and returning home with a distaste for city life.

“He took a chance on me and the rest is history,” she recalled with a laugh.

Battersby, who is now retired and lives in Vernon, said he had no doubt that she would be a valuable employee.

“She was a fast learner in the specifics of each of her positions and rightfully, she eventually became the clinic manager,” he said. “She was an easy-going person with a pleasing personality and very competent in every way. I thank her for her loyal service through the years and wish her good health and fulfillment in her retirement.”

Though Marshall started off as the youngest person in the office, she finished her last day of full-time work on May 28 as the oldest. She will be in and out for the rest of the year, acting as a mentor to the new manager.

READ MORE: 2nd mass COVID-19 clinic coming to Revelstoke

“I would like them to emphasize her consummate professionalism, trustworthiness and hard work and dedication to supporting medical care for Revelstoke residents for the past what is it 45 years,” said Dr. Cameron Molder, who is currently the longest serving physician at the clinic.

Marshall learned to type on a typewriter, often transcribing for specialists when they came to town. She had to take the typewriter and copy of Taber’s medical dictionary home with her to do the work.

As she made her way up the ranks, technology continued to evolve.

A photo from the archives of Terry Marshall in her early days. (Contributed)

From a DOS operating system with the original eight-inch floppy disks to the introduction of Microsoft Office, which Marshall described as “actually making life easier.”

What really changed things was the 2010 switch to electronic medical records. Suddenly the paper charts, that took up a whole room of storage space, were no longer necessary.

The continuous change and daily chances to learn are what kept Marshall in the office for 45 years, she said.

“There is a lot to learn about people and the way they act and react in different situations.”

The hardest part through it all was watching people she knew in the community, neighbours and friends, going through hard times.

“It was hard not to take it personally.”

READ MORE: Revelstoke maternity team keeps mom grounded during COVID-19

She also had a hard time when the public were abusive towards her staff, especially the receptionists who worked really hard and had to put up with a lot.

While managing a team that grew to be 20 administrative staff and 15 physicians, Marshall also raised two children, with her husband that she met while going to high school in Revelstoke.

She said she is worried about what she will do with all of her spare time, but also excited for the next chapter in her life which will include kayaking, gardening, baking and international travel, when the pandemic allows.

What she will miss most is the amazing people she worked with over the years, luckily she knows she will be welcomed back — especially if she brings baking.



Like us on Facebook and follow us on Twitter.


Just Posted

Grizzly Plaza Revitalization team. Robert Inwood (left), Bill Cameron, Fran Jenkins and Tom Lynn (creators of the bear statues). (Photo from Revelstoke Museum and Archives #10304 TR-853)
Man who redesigned downtown Revelstoke honoured with lifetime achievement award

Robert Inwood has worked on historical projects across the province

A tent housing a mobile vaccination clinic. (Interior Health/Contributed)
Second dose vaccinations accelerating throughout region: Interior Health

To date, more than 675,000 doses have been administered throughout the region

Okanagan Lake (File photo)
Thompson-Okanagan ready to welcome back tourists

The Thompson-Okanagan Tourism Association expects this summer to be a busy one

Kootenay-Columbia MP Rob Morrison. Photo courtesy Conservative Party of Canada.
MP Morrison appointed to parliamentary national security committee

Kootenay-Columbia parliamentarian one of five candidates appointed to national security committee

(Pixabay photo)
Morning Start: Hot and cold water have different pouring sounds

Your morning start for Wednesday, June 16, 2021

Bear wanders Kelowna on June 15. (Michelle Wallace/Facebook)
Bear climbs fence, uses crosswalk in Kelowna

The bear was spotted on Baron Road Wednesday evening

This photo of the small wildfire burning above Naramata was taken at 8 p.m. on Thursday, June 17, 2021 (Monique Tamminga Western News)
BC Wildfire on scene of small wildfire above Naramata

Smoke has been showing since earlier in the day

Students in the Grade 10 entrepreneurship program at Summerland Unisus School have completed a cookbook with international recipes. (Contributed)
Summerland students create virtual international cookbook

Entrepreneurship program at Summerland Unisus School uses virtual cookbook as fundraiser

Hundreds of people, young and old, joined the three-day Walking Our Spirits Home procession, honouring residential school survivors, those who never made it home and all those affected by the institutions. Here people walk the third portion on June 13. (Martha Wickett - Salmon Arm Observer)
Walking Our Spirits Home from Kamloops provides path to healing

First Nations in and beyond Secwépemc territory join in to honour residential school survivors

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

More flames
Lake Country home destroyed in large blaze, 11 dogs rescued

Fire crews are responding to 10839 Hallam Drive

(Facebook/Kelowna Cabs)
Kelowna Cabs reaches tentative agreement with dispatchers union

The tentative agreement could help end the dispute between the taxi company and the dispatchers

FILE – A science class at L.A. Matheson Secondary in Surrey, B.C. on March 12, 2021. (Lauren Collins/Surrey Now Leader)
Teachers’ union wants more COVID transmission data as B.C. prepares for back-to-school

BCTF says that details will be important as province works on plan for September

Provincial health officer Dr. Bonnie Henry outlines B.C.’s COVID-19 restart plan, May 25, 2021, including larger gatherings and a possible easing of mandatory masks on July 1. (B.C. government photo)
B.C. records 120 new COVID-19 cases, second vaccines accelerating

Lower Pfizer deliveries for early July, Moderna shipments up

Most Read